1. Controller
Tawrid Digital Establishment, operator of NetroBot, controls account and website data. For customer messages and contacts processed to provide the service, we act on your instructions.
2. Data we collect
Data depends on how you use the service.
- Account and business details, including name, email, phone, company, VAT, and billing data.
- WhatsApp identifiers, templates, message status, and Meta webhook events.
- Conversations, contacts, files, automations, and saved instructions.
- IP address, device, browser, login, error, security, and usage logs.
- Payment status and references; sensitive card data is handled directly by the payment provider.
3. Purposes
We process data to perform the service contract, administer accounts and billing, operate messages and automations, provide support, secure the platform, prevent fraud, meet legal duties, and improve performance. We do not use conversation content for targeted advertising.
4. Sharing
We do not sell personal data. We share only what is necessary with Meta, hosting, payment, email, and AI providers you connect, and advisers or authorities where legally required.
5. International transfers
Some technology providers may process data outside Saudi Arabia. We use legally required safeguards and limit transfers to what the enabled service needs.
6. Retention and deletion
We retain data while the account is active and as needed for these purposes, then delete or anonymize it unless accounting, legal, or claims obligations require longer retention. Temporary backup copies expire under secure backup cycles.
7. Security
We use appropriate access control, encryption in transit, logging, and backups. No electronic system is risk-free; use available security controls and never share credentials.
8. Your rights
Subject to applicable law, you may request information, access, correction, destruction, or withdraw consent where consent is the basis. Identity verification and legal exceptions may apply.
9. Cookies and analytics
We use necessary session and security cookies and may use analytics or marketing tools enabled in website settings. Browser controls can disable cookies, but necessary features may stop working.
10. Your customers’ data
You must notify customers and obtain required consent before uploading or messaging them, avoid unnecessary sensitive data, and handle data-subject requests for content you control.
11. Updates and contact
We may update this policy for service or legal changes and will publish the new date here. Use the contact email on this page for questions or rights requests.